Welcome to the Apex Trader Funding Help Center and Status Updates

 

March 25 - Sierra Chart Connection Issues SOLVED

Rithmic confirmed Chicago Gateway for Sierra Chart is fixed. There are no outstanding issues.

March 25 - Rithmic Account Creation Delayed SOLVED

Account creation and resets have been resumed.  Sierra Chart/Chicago Gateway issue is still pending. Rithmic confirmed connecting via a different gateway is a temporary solution for Sierra Chart users.

 

March 25 - Rithmic Account Creation Delayed & Sierra Chart Connection Issues

Rithmic is currently experiencing an ISP outage, which is impacting File Uploads and Sierra Chart users connected via the Chicago gateway. We are actively working with the service provider to gather more information and resolve the issue as quickly as possible. As a result, Rithmic account creation has been temporarily paused. If you are using Sierra Chart, connecting through an alternate gateway may serve as a temporary workaround.

Please note that Tradovate and WealthCharts are unaffected by this outage and remain available for purchase.

We sincerely appreciate your patience and understanding during this outage and the temporary hold on evaluation and PA account creation and resets. We will provide an update once service has been restored.

Thank you for your understanding. 

Upcoming Routine Maintenance - Temporary Service Interruption

We will be performing routine maintenance on Saturday, March 1st, 2025, from 2:00 AM to 3:00 AM ET. During this time, access to our website and Member Portal may be temporarily unavailable.

Please plan accordingly and be aware that services will resume as soon as maintenance is complete.
Should you experience any issues after the update, please contact our support team for assistance.

We appreciate your patience and understanding.

Apex Trader Funding

Holiday Trading Schedule: President's Day

We would like to inform you about the market schedule for the upcoming holiday on Monday, February 17th, President's Day:

Market Hours

• The market will close early at 1:00 PM ET on Monday, February 17th.
• Trading will resume at the normal reopening time of 6:00 PM ET the same day.

Trade Reporting

• Monday and Tuesday will be evaluated as one single trading day.
• All trades executed from the Sunday opening through Tuesday’s session will be reported together.

Please plan your trading accordingly and ensure that your strategies reflect these adjustments.

Happy trading,

Apex Trader Funding

February 10 - Market Reopened  - Rithmic(Chicago Gateway)

The market is now open, and users can trade again as usual.

The restoration is complete, and all accounts with a negative PnL have been reset to the end-of-day balance from the previous trading day. Reports will be uploaded soon.

We appreciate your patience during the outage and reset process. As always, we remain committed to supporting our traders.

If you experience any further issues, please contact our support team.

February 10 - Rithmic Connection Issue (Chicago Gateway)

We are aware that some customers are experiencing connection issues with Rithmic data via the Chicago gateway. To manage existing positions, we commend switching to a different gateway.

Our team has alerted Rithmic, and they are actively working on a resolution.

We will provide further updates as soon as possible.

Thank you for your patience.

February 4 - Tradovate Market Data Issue – Grains & Treasuries - RESOLVED

We are actively working with Tradovate to investigate a market data issue impacting Grains and Treasuries. As a result, trading on these markets has been temporarily halted for ONLY Grains & Treasuries.

We are continuing our investigation and will provide further updates shortly.
We appreciate your patience and will keep you posted as soon as we have more information.

We are pleased to inform you that the market data issue impacting Grains & Treasuries has now been fully resolved for today's session, and trading on these markets is back to normal.

Thank you for your patience!

February 3 - Login Issues with WealthChart Dashboard - RESOLVED

We are aware of the difficulty some users are experiencing when logging into the WealthChart dashboard and loading their data. Our team is in contact with their developers, and they are actively working on resolving the issue as soon as possible.

We are pleased to inform you that the login and loading issues with the WealthChart dashboard have been resolved. 

Thank you for your patience!

Update: WealthChart Trading Closed for Martin Luther King Jr. Day

WealthChart trading is closed today in observance of Martin Luther King Jr. Day. Trading will reopen tomorrow, Monday, January 20th, at 6 PM.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions, please feel free to reach out to our support team.

Thank you for your patience.

Apex Trader Funding

Holiday Trading Schedule: Martin Luther King Jr. Day

We would like to inform you about the market schedule for the upcoming holiday on Monday, January 20th, Martin Luther King Jr. Day:

Market Hours

• The market will close early at 1:00 PM ET on Monday, January 20th.
• Trading will resume at the normal reopening time of 6:00 PM ET the same day.

Trade Reporting

• Monday and Tuesday will be evaluated as one single trading day.
• All trades executed from the Sunday opening through Tuesday’s session will be reported together.

Please plan your trading accordingly and ensure that your strategies reflect these adjustments.

Happy trading,

Apex Trader Funding

01/12 Tradovate Peak Balance Discrepancy - RESOLVED & Trading Resumed

We are pleased to inform you that the issue with the Tradovate peak balance discrepancy has now been resolved and the market for Tradovate accounts has reopened earlier than anticipated, and trading is now fully accessible. The issue has been addressed, and it should no longer persist.

Key Updates:

• Account Restoration Complete
  • For affected accounts with a negative PnL or in Liquidated status: These accounts have been restored to their Start of Day balance for the January 12th trading session.
  • For affected accounts with positive PnL in Liquidated status: These accounts have also been restored, and any intraday profits have been added back to their balance.
• Trading Resumed: You may now resume trading as normal on your Tradovate accounts.
• Updated Reports: Please allow some additional time for your account summaries and daily reports to reflect the restored balances accurately.

Additional Information:

• Unaffected Accounts: If your account was not impacted, no changes have been made, and your account continues as normal. 
• Support: If you experience any issues or have questions, please do not hesitate to contact our support team.

Our goal is to ensure fairness and provide you with the best possible trading experience, and we appreciate your patience and understanding during this time.

 

01/12 Tradovate Peak Balance Discrepancy  - Trading Halted

We are addressing a temporary issue impacting Tradovate accounts. To ensure a smooth resolution, please note the following update:

• Market Status:
  The market for Tradovate accounts will be temporarily halted until further notice as we work closely with Tradovate to implement the necessary fixes.
• Next Steps:
  We will update you as soon as trading resumes and provide additional guidance regarding the next steps after the resolution is confirmed.

We appreciate your patience and understanding during this time.

Thank you for trusting us to support your trading journey.

 

 

Trading Schedule Update: Thursday, January 9th

In honor of the life and legacy of former U.S. President Jimmy Carter, there will be a modified trading schedule on Thursday, January 9th:

• Market Closure: 9:30 AM ET
• Market Reopening: 6:00 PM ET (same day)

We encourage all traders to plan accordingly and manage their risk during this adjusted schedule. If you have any questions or require assistance, our dedicated support team is available to help.

Thank you for your understanding.

01/06 - 01/07 Tradovate Peak Balance Discrepancy - RESOLVED

We are pleased to inform you that the issue with the Tradovate peak balance discrepancy has now been resolved.

Key Updates:

• Account Restoration Complete: All Tradovate accounts affected by the recent peak balance discrepancy that ended the day with a loss have been restored. Account balances have been reset to the start-of-day balance from the prior trading day (January 06, 2025).
• Trading Resumed: You may now resume trading as normal on your Tradovate accounts.
• Updated Reports: Please allow some additional time for your account summaries and daily reports to reflect the restored balances accurately.

Additional Information:

• Unaffected Accounts: If your account ended the day in profit, no changes have been made, and your account continues as normal. 
• Support: If you experience any issues or have questions, please do not hesitate to contact our support team.

Our goal is to ensure fairness and provide you with the best possible trading experience, and we appreciate your patience and understanding during this time.

 

01/07 Tradovate Peak Balance Discrepancy update - Trading Resumed

We are pleased to announce that the market for Tradovate accounts has reopened earlier than anticipated, and trading is now fully accessible. The issue has been addressed, and it should no longer persist.

For accounts affected over the past two days, we will provide an update shortly regarding the steps that will be taken. Please refrain from trading these affected accounts while they are being addressed.

Thank you for your patience and understanding as we worked to resolve this matter.

01/07 Tradovate Peak Balance Discrepancy update - Trading Halted

We are addressing a temporary issue impacting Tradovate accounts. To ensure a smooth resolution, please note the following update:

• Market Status:
  The market for Tradovate accounts will be temporarily halted until approximately 7:00 PM ET as we work closely with Tradovate to implement the necessary fixes.
• Next Steps:
  We will update you as soon as trading resumes and provide additional guidance regarding the next steps after the resolution is confirmed.

We appreciate your patience and understanding during this time. If you have further questions, please don’t hesitate to contact our support team.

Thank you for trusting us to support your trading journey.

01/06 Tradovate Peak Balance Discrepancy Issue

Incorrect Liquidations: Errors in max net liquidation calculations are causing incorrect account liquidations.

Current Status: Our team has reported these issues to Tradovate, and their development team is actively working to resolve these matters as quickly as possible. We are in constant communication with Tradovate and are awaiting a confirmed fix. Once the resolution is verified, we will proceed to restore any affected accounts. 

Guidelines:

• Do Not Trade: Avoid trading to prevent complications as we work to resolve the issue.
• Do Not Reset or Cancel Your Account: These actions will not help resolve the issues and could delay the fix

Communication: We will inform affected account holders directly once adjustments are made. No further action is needed from you now; please await our next update.

This issue is affecting Tradovate accounts only, Rithmic accounts are not affected and are functioning normally

Contact Us: For other inquiries or errors, please open a new support ticket.

Thank you for your patience and understanding.

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U.S. National Day of Mourning - Shortened Futures Trading Schedule

Thursday, January 9th, 2025, has been declared a U.S. National Day of Mourning to honor the passing of former President Jimmy Carter. The U.S. futures markets will observe a shortened trading schedule on this day.

Please note the schedule below:

• Thursday, January 9, 2025
  • 9:30 AM ET: Early Market Close

All other trading hours this week will follow the normal schedule.

All times listed above are in Eastern Time (ET), please confirm the market close times in your local timezone.

Please ensure you plan your trading accordingly and close out all trades prior to the early market close.

ALL TRADES must be closed out prior to market close. 

For more details, visit the CME Holiday Calendar: Current Holiday Calendar

 

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New Year's Day - Shortened Futures Trading Schedule

This week the U.S. futures markets will operate on a shortened trading schedule in observance of New Year's. It is the responsibility of every trader to stay informed about holiday trading schedules and ensure all trades are closed prior to the market close.

For your convenience, the shortened holiday hours are listed below:

• Tuesday, December 31 (New Year's Evening)
  • Markets close at normal times at 5 pm ET
• Wednesday, January 1 (New Year's Day)
  • Market will remain closed, trading resumes at 6 pm ET

All times listed above are in Eastern Time (ET), please confirm the market close times in your local timezone.

Please ensure you plan your trading accordingly and stay informed about these schedule adjustments.

ALL TRADES must be closed out prior to market close. 

For more details, visit the CME Holiday Calendar: Current Holiday Calendar

 

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Thanksgiving Holiday - Shortened Futures Trading Schedule

Thursday, November 28th, 2024, is a holiday in the United States, and some markets will close early in observance of Thanksgiving. It is the responsibility of every trader to stay informed about holiday trading schedules and ensure all trades are closed prior to the market close.

For your convenience, the shortened holiday hours are listed below:

• Wednesday, November 27
  • 5:00 PM ET: Regular Close
  • 6:00 PM ET: Regular Open (Friday Trade Date)
• Thursday, November 28
  • 12:59 PM ET: Early Market Halt
  • 6:00 PM ET: Regular Open (Friday Trade Date)
• Friday, November 29
  • 1:15 PM ET: Early Market Close

All times listed above are in Eastern Time (ET), please confirm the market close times in your local timezone.

Please ensure you plan your trading accordingly and stay informed about these schedule adjustments.

ALL TRADES must be closed out prior to market close. 

For more details, visit the CME Holiday Calendar: Current Holiday Calendar

 

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11/21 Update

We are pleased to inform you that the issue with Rithmic's quote data 11/20 has been resolved.

Key Updates:

• Account Restoration Complete: All affected Rithmic accounts that ended the day with a loss have been restored. Your account balance has been reset to the end-of-day balance from your prior trading day (November 19, 2024).
• Trading Resumed: You may now resume trading as normal on your Rithmic accounts.
• Updated Reports: Please allow some additional time for your account summaries and daily reports to reflect the restored balances accurately.

Additional Information:

• Unaffected Accounts: If your account ended the day in profit, no changes have been made, and your account continues as normal.
• Support: If you experience any issues or have questions, please do not hesitate to contact our support team.

We appreciate your patience and understanding during this time. Our goal is to ensure fairness and provide you with the best possible trading experience.

Thank you for your continued trust in Apex Trader Funding.

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11/20 Tradovate removal of Symbol
NKD and MNK SOLVED

From Tradovate: Earlier today, we updated our system to temporarily remove symbol NKD and MNK for maintenance purposes. We expect the symbol to be reinstated during this weekend’s release.

We expect the symbol to be available to end users again starting with the Sunday session, November 24, 2024.

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11/20 Rithmic Quote Data Issue SOLVED

Today we experienced an issue with Rithmic's quote data that has impacted some accounts, leading to unexpected liquidations.

Our support team is actively collaborating with Rithmic to identify the root cause and resolve the issue as quickly as possible.

Important Information:

• Account Restoration: We will be restoring all Rithmic accounts that ended the day with a loss due to this issue. The trading activity for November 20, 2024, will be erased, and account balances will be reset to the end-of-day balance from your prior trading day.
• Trading Suspension: You WILL NOT be able to trade during the restoration process. Updates will begin at 5:00 PM ET (market close) and may last several hours. We apologize for any inconvenience this may cause and will update you when trading resumes for Rithmic accounts.
• Unaffected Accounts: If your account ended the day in profit, it will not be restored, and no changes will be made.
• Tradovate Accounts Unaffected: This issue and restoration process apply to Rithmic accounts ONLY. Tradovate accounts are NOT affected.

Next Steps:

• Please refrain from trading on your Rithmic account between 5:00 PM ET and the completion of the restore
• We will update this notice once the restoration is complete and trading can resume.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we work to restore normal operations. Thank you for your understanding.

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10/29 Service Delay SOLVED

Today, we are experiencing delays impacting the following services for both Tradovate and Rithmic accounts:

• New Account Setups and Resets
• Performance Account (PA) Activations
• Email Notifications: All outgoing emails and notifications for passed evaluations, signing of PA contracts, payment links, and blown PA accounts are delayed.

We apologize for any inconvenience this may be causing and appreciate your patience as we work diligently to resolve these issues. Updates will be provided as soon as they are available.

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10/02 Brief Rithmic Interruption SOLVED

We received reports regarding issues submitting orders, receiving market data, and chart updates on Rithmic accounts.
Rithmic's technical team has resolved the issue, and all services are now functioning normally.
Thank you for your patience.

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Update 7/11
Quantower Users Only

All traders using Rithmic Connection need to update
Quantower to the latest version 1.140.7+

Please also note that it's normal for the RTT (Round Trip Time) to show N/A in the new version

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Updates 4/01/2024

If you get a message that your Tradovate License key has expired, do not worry. The Tradovate License key no longer needs to be imported into NinjaTrader.

You must, however, use NinjaTrader 8.1 to use Tradovate accounts on Ninja.
If you are only using Rithmic and Ninja, you can disregard this message.
This applies to Tradovate on Ninja.
Or if you have both Rithmic, Tradovate and you use Ninja.

Please follow this video guide on how to set up Ninja: 
https://app.screencast.com/FgtU2Y6LHiFUS

Rithmic/Tradovate do not process any resets, PA's or new accounts over the weekend as they do a lot of backend work on their platforms.
If you don't see your new account or you can't login, please try again after the market opens at 6pm EST Sunday evening.